complaints policy

last updated: 2025-12-18

our commitment

we are committed to providing excellent service. if you're not satisfied with any aspect of my ajo cycle, we want to hear from you and make things right.

how to raise a complaint

you can raise a complaint by:

our complaints process

1. acknowledgment (within 2 business days)

we will acknowledge receipt of your complaint and assign a case reference number.

2. investigation (within 10 business days)

we will investigate the issue thoroughly and keep you informed of progress.

3. resolution (within 15 business days)

we will provide a final response with our findings and proposed resolution. if we need more time, we'll explain why and provide a new timeline.

escalation

if you're not satisfied with our response, you can escalate to our senior management team. if the issue remains unresolved, you may refer the matter to the financial ombudsman service (when applicable).

types of complaints we handle

  • platform technical issues
  • payment processing problems
  • verification delays or errors
  • customer service concerns
  • data protection or privacy issues

note: this is a placeholder complaints policy. before launch, this page must be reviewed and approved by a legal professional and aligned with uk consumer protection regulations.